MusterFire International (ABN 43 004 290 000) (MusterFire International or we) respects the right of individuals (you) to have the privacy of their personal information maintained. We recognise the importance of personal information privacy and comply with the requirements of the Privacy Act 1988 (Cth) with respect to the collection, storage, and application of personal information.
This statement describes how MusterFire International manages any personal information we have about you (including personal information collected using our website at https://www.musterfire.com/ or other related websites (Site)). In this statement “personal information” means information or an opinion that allows you to be personally identified.
1. What personal information about me does MusterFire International hold?
1.1 Email addresses
MusterFire International may record your email address if you send MusterFire International an email, contact MusterFire International to inquire about a product or order a product from MusterFire International. Your email address will be used for the purposes for which you provided it and may also be added to MusterFire International marketing mailing list for the purposes of direct marketing to you by email. Please refer to paragraph 6 below if you wish to opt-out.
You can access our home page and browse our Site without disclosing your personal information. However, you may be required to provide your personal information if you wish to access certain features of the Site or if you use the ‘Contact Us’ section of the Site.
The Site uses persistent cookies to make using this Site an easy experience. For example, persistent cookies are used to remember you when you next visit the Site.
Persistent cookies are stored in your internet browser cookies cache and may be retrieved by the Site next time you visit the Site.
Cookies collect information about you, including your habits when accessing the Site and any information provided in customising the Site. However, per-session cookies do not give the Site access to anything else on your computer. Only the website which issued the cookie may retrieve it. Persistent cookies are cached by your internet browser, and you may delete the cookies from your cache through the security or privacy settings of your internet browser.
You can also prevent this collection of information by setting your internet browser to not accept cookies. This will not prevent you from accessing the Site, however it may prevent you from utilising all features of the Site.
In addition to the above, MusterFire International may hold the following information about you:
name, postal address and telephone numbers.
details of products and services that you have purchased from us.
information about your business or your employer’s business; and
any other information you provided to us (whether orally, by mail or email or online).
1.4 Collection from third parties
MusterFire International will endeavour to only collect your personal information directly from you. If at any time another person provides personal information about you to us, then we will ask that person to ensure that you have read and understood this statement and separately consented to that personal information being used and disclosed by us for the purposes described below. Similarly, if at any time you provide the personal details of someone else to us, you must ensure that the person has read and understood this privacy statement and separately consented to his or her personal information being used and disclosed to us by you for the purposes detailed in this statement.
2. What does MusterFire International do with my personal information?
2.1 General purpose of use and disclosure
In addition to the above, we also collect, use and disclose personal information about you:
to respond to your queries.
to provide our products and services to you (or your employer as the case may be) as appropriate to your needs.
to research, develop and improve our products and services.
to keep you up to date with services or products that may be of interest to you.
for our internal administrative, marketing and planning requirements.
to compile and report statistics, with all the relevant personal information de-identified prior to the completion of such statistics.
for future promotional, marketing and publicity purposes relating to MusterFire International.
to administer the Site and analyse use of the Site; and
for purposes that are expressly permitted under any agreement with you or where it is necessary to comply with the law.
2.2 Potential recipients of personal information
1. The types of organisations we may disclose your information to are:
a. (on a confidential basis) agents and other providers that we use in the ordinary operation of our business, such as for data processing, printing or mailing.
b. The parties referred to in clause 2.1(2); and
c. organisations contracted to provide administrative services, such as mail service providers.
2. If we outsource administrative services involving your personal information, we will take all reasonable steps to ensure that our third-party service providers handle your personal information in accordance with this privacy statement.
3.1 If we collect your personal information, you may have the right to request access to your personal information. You may request access to personal information we hold about you by contacting MusterFire International as set out below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it (such as emailing or mailing it to you).
3.2 If you believe that personal information, we hold about you is incorrect, incomplete, or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
3.3 If you have any questions in relation to our information handling procedures, any complaint regarding treatment of your privacy by MusterFire International, or if you wish to lodge a request for access or amendment to the personal information we hold, please contact MusterFire International at:
Telephone: 1300 574 463
Address: Unit 1, 202-214 Milperra Road, Milperra NSW 2214 Australia
4. Security, Quality and Accuracy of information
MusterFire International endeavours to keep personal information up to date and accurate. We may contact you from time to time to ensure that your personal information is up to date and accurate.
MusterFire International will also endeavour to protect that information from misuse, loss or unauthorised access. If you request information from us, we will need to establish and verify your identity before we can disclose information to you.
In relation to information that you send to use via the Site or by email, please note that the Site is linked to the internet, which is inherently insecure. Accordingly, Muster Fire International cannot provide any definitive assurance regarding security of the information. Whilst MusterFire International strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. MusterFire International will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information due to the Site being linked to the internet.
You are not obliged to provide us with your personal information. However, if you do not supply us with your personal information, we may be unable to process your order for products or services or to respond to your queries.
6. Marketing and promotion communications
MusterFire International may use the personal information provided to send information and newsletters (both electronic and hardcopy) outlining news, services or events. You may opt out of receiving any such communications from us at any time. If you wish to do this, please make all requests in writing addressed to Marketing or (in the case of any information and newsletters sent to you by email, in accordance with the unsubscribe instructions in that email). Please indicate on your request whether you wish to opt out of either, or both, postal and electronic marketing communications.
7. What about links to other websites?
7.1 This privacy statement applies to information collected by MusterFire International or through the Site. The Site may contain links to other websites. We make no representations or warranties as to the privacy practices of any website operated by a third party and are not responsible for the privacy policies of such websites.
7.2 We recommend that you examine the privacy statement for each third-party website you visit to understand its procedures for collecting, using and disclosing personal information.
8.1 We may change this privacy statement from time to time. Any amendment will be made on a prospective basis; that is, all information received or retained before the time of any amendment will remain subject to the privacy statement. applicable before
8.2 Although we intend to always observe this privacy statement, it is not legally binding on MusterFire International in any way. From time to time, we may regard it as necessary or desirable to act outside the statement. MusterFire International may do so, subject only to any statutory rights you may have under the Privacy Act 1988 (Cth) or other applicable legislation.